FAQ

Frequently Asked Questions

Find quick answers to the most common questions about TechFix.NG services, pricing, and support.

General Questions
Remote IT support allows our technicians to access your computer securely over the internet to diagnose and fix issues without needing to be physically present. This provides faster service and eliminates travel time.
When you submit a request, you choose how urgent it is: Low ("I can wait"), Medium (response within 24 hours), or High (critical issue, fastest response - as quick as 30 minutes when a technician is available). Subscribers on a paid support plan get priority queue placement, so their requests are picked up ahead of pay-per-service requests at the same urgency level.
We use industry-standard encryption and secure remote access tools. You can see everything our technicians do on your screen, and you can end the session at any time. We never access your personal files without permission.
Pricing & Payment
We accept payments through Paystack, which supports debit/credit cards, bank transfers, and USSD payments. All transactions are secure and encrypted.
Yes, you can turn off auto-renewal on any recurring plan at any time from your dashboard. Your benefits stay active until the end of your current billing period, they just won't renew after that. No refunds are provided for partial periods, and you can turn auto-renewal back on any time before it lapses.
If we're unable to resolve your issue, we offer a full refund for pay-per-service requests. For subscription plans, refunds are evaluated on a case-by-case basis within the first 7 days of signup.
Services & Support
We can handle most software-related issues including virus removal, system optimization, software installation, troubleshooting errors, network configuration, and more. Hardware issues may require on-site service or shipping your device to us.
Yes! Our technicians are trained to support Windows, macOS, and Linux systems. We can also help with mobile devices running iOS and Android.
If your computer won't power on, this typically indicates a hardware issue that requires physical inspection. Contact us and we can arrange for on-site service or provide instructions for shipping your device to one of our vendor repair center.
Most remote support sessions last 30 minutes to 2 hours depending on the complexity of the issue. Simple tasks like software installation may take just 15-30 minutes, while comprehensive virus removal or system optimization can take 2-3 hours.
Account & Subscription
Yes, creating an account allows you to track your service requests, view payment history, and manage your subscription. It only takes a minute to sign up - you'll just need to verify your email address before you can submit a service request.
The Individual Support Plan (₦28,500/month) includes 3 Quick-Fix Requests per month, 30 Minutes Priority Response, Proactive System Monitoring, Monthly reports, and more to keep your computer running smoothly.
The Business Support Plan (₦55,000/month) includes 5 The Quick Fix Requests Monthly, 3 weekly Call-ins, 30 Minutes Priority Response, Proactive System Monitoring, and more to keep your computer running smoothly.
The Business Yearly Plan (₦495,000/year) includes 5 The Quick Fix Requests Monthly, 3 Weekly Call-ins, 30 Minutes Priority Response, Proactive System Monitoring, and more to keep your computer running smoothly.

No questions match your search. Try a different term or contact support.

Your Security is Our Priority

We use bank-level encryption and secure access tools to ensure your data and privacy are always protected.

Learn more about our security